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How do I order?
Click "Add To Shopping Cart" then you will have the option to "Check Out" or "Continue Shopping". Just follow the prompts.
What currency am I charged?
All prices are in US Dollars and we accept VISA MC DISCOVER and AMEX through Pay Pal.
How will the payment appear?
The payment will appear as "TEA CONNEXIONS" on your statement.
How are the orders shipped?
US Orders: Orders that fit into a USPS Priority box are shipped this way. Orders that do not fit in a USPS Priority box are shipped either by FEDEX or UPS.
Canadian Orders: Orders will either be shipped with Canada Post or Purolator depending on the order size.
Where are the orders shipped from?
For US based customers all orders are shipped from our US warehouse at Wellesley Island, NY. Canadian orders are shipped from Kingston, ON, Canada.
How do I return an order?
We want you to be happy with all the items you ordered, and will gladly accept back any item that was purchased within 30 days of receipt that you do not wish to keep. Unfortunately, we do not cover the cost of shipping the unwanted items back to us.
PLEASE NOTE: If you return your product for any other reason other than damage or company error, we will gladly assist you with refund or "store credit" for these items less a 35% disposal fee. No refund will be made for shipping charges.
When do disposal fees apply?
A disposal fee of 35% applies to shipments that have been opened, tried, and returned due to customer's dislike of the product. Since the product is no longer usable for resale, the fee covers a small percentage of the company's loss. We advise trying sample sizes before buying large quantities of any tea.
When do restocking fees apply?
A restocking fee of 35% applies to packages returned to us because an incorrect address was provided, or in the rare instances when all three delivery attempts are unsuccessful. The fee is assessed to cover the shipping charges we accrue when FedEx or UPS returns your order to us.
If I want to return an order where do I ship it to?
Please contact us for return instructions.
Can I get your products at a discount?
Yes, absolutely, become an Affiliate, Agent, or Super-Agent and order through your account to get discounts. To learn more about these programs, click here.
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