1. How do I return an order?
2. When do disposal fees apply?
3. When do restocking fees apply?

1. How do I return an order?

We want you to be happy with all the items you ordered, and will gladly accept back any item that was purchased within 30 days of receipt that you do not wish to keep, with the exception of tea samples. Unfortunately, we do not cover the cost of shipping the unwanted items back to us.

PLEASE NOTE: If you return your product for any other reason other than damage or company error, we will gladly assist you with refund or "store credit" for these items less a 35% disposal fee. No refund will be made for shipping charges.

2. When do disposal fees apply?

A disposal fee of 35% applies to shipments that have been opened, tried, and returned due to customer's dislike of the product. Since the product is no longer usable for resale, the fee covers a small percentage of the company's loss. We advise trying sample sizes before buying large quantities of any tea.

3. When do restocking fees apply?

A restocking fee of 35% applies to packages returned to us because an incorrect address was provided, or in the rare instances when all three delivery attempts are unsuccessful. The fee is assessed to cover the shipping charges we accrue when FedEx or UPS returns your order to us.